If you would like to make a return, take a look at our policies below. We want to make sure you're completely happy with your purchase. If there's anything we can do to improve your experience, please contact us at firstname.lastname@example.org.
We'll accept return requests for items that are unopened, unused and with the original tags still intact. The product(s) must be in their original packaging and in the same condition it was received. You will also need the receipt or proof of purchase.
We do not accept returns on sale items, gift cards and custom products (such as special orders or personalized items). Please contact us if you have questions or concerns about your specific item.
If you wish to return your item, we must receive your request within 30 days of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item. We will send you and email to confirm that we've received your item and are processing your request. We'll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within 14 business days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that your item is damaged, defective, or if you receive the wrong item, we're happy to exchange the item for a new one. Please inspect your order upon reception and contact us immediately at email@example.com. to request an exchange.
After you've submitted a return request to firstname.lastname@example.org., we will send you a PDF of a return shipping label. Please print it out and affix it to your package.
You are responsible for paying the return shipping costs. We will deduct the cost of shipping from your refund.